Terms & Conditions

These terms and conditions ("Terms") form the basis on which you can visit and use our Website.
Our Privacy Policy explains how we use your information that we collect. Please read both carefully as they contain important information.

Terms

This Website is owned and operated by Technology Recycle Group Ltd ("we", "us" or the "Company").
If you have any queries about these Terms, or if you have any comments or complaints on or about our Website, you can contact us at [email protected].

Definitions used in these Terms:

Profile

Means collectively the personal information, Payment Information and credentials used by Sellers to access the Services on the Website;

Seller

Means you, a third party who offer Goods for sale to us, the Company, through a Comparison Site linked through to the Website;

Goods

Means the goods as specified in the Customer Receipt which you offer for sale to us through the Website;

Comparison Site

Means a third party website offering gadget trade-in quote comparisons and through which you are accessing these Terms and/or sending your information to us;

Customer Receipt

Means the information you provide to us about your Goods either directly or through a Comparison Site

Services

Means collectively any online facilities, tools, services or information that we make available through the Website either now or in the future;

Trade-in Quote

Means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

Payment Information

Means any payment details required for the trade-in of Goods from the Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

Website

Means the site at re-buy.co.uk to which you are sending your information through a Comparison Site and through which the Services will be provided to you;

Return Label

Means the prepaid reply label that we will issue to you;

Representation of Condition

Means the information provided by you in the Customer Receipt about the condition of the Goods you offer for sale to us.

1. Services and Trade-In process

1. By using the Website and the Services, you ("you" or the "Seller") agree to all the provisions of these Terms and authorise us and our authorised agents, representatives and employees to purchase any Goods offered for sale by you as quoted on the Customer Receipt.
2. Please take great care when providing your Representation of Condition of your Goods as this is the information on which we rely to provide you with a fair Trade-In Quote. For the avoidance of doubt, the following standards must be met:
• The Goods must turn on and off.
• The Goods must be fully functional and complete.
• The screen must be working and intact.
• The battery must be included and fully charged.
• The Goods must not be crushed or liquid-damaged.
• The Goods must be original and meet the manufacturer’s original specifications. The Goods must not be tampered with and the warranty seals should be in tact.
3. When we have received your Customer Receipt through the Website, we will send you a Return Label that you will need to affix to the outside of the packaging when you ship the Goods to us. You are responsible for ensuring that all Goods are properly and securely packed. The Return Label DOES NOT include insurance or tracking. You are responsible for purchasing suitable insurance and/or tracking at a Post Office. We will not be responsible for items that do not reach us.
4. In order for the Trade-in Quote to be valid, we must receive your Goods within fourteen (14) days from the date of the Customer Receipt. If we receive the Goods later we will revalue them according to our current price list.
5. In accordance with the Customer Receipt, we will pay you an amount equal to the Trade-in Quote that was provided to you by us based upon your Representation of Condition. Please allow us up to 1 business from when we inspect the Goods, until you receive your payment. Payments are usually received by 7pm of the day that we inspected the Goods.
6. If, when inspected, your Goods do not meet your Representation of Condition, the Company, at its sole discretion, shall have the full right to regrade the Goods or terminate Services. If we choose to regrade the Goods, we will do this using the using the then-current calculator on the Website. Each case is considered individually, but any reduction in the Trade-In Quote may vary depending on how your item can be reused, resold or recycled. For the avoidance of doubt, if the Goods do not meet your Representation of Condition, the following table gives you an idea of the typical resulting reductions in the Trade-In Quote may be applied as set out below:
   • 20% Device has visible cosmetic damage.
   • 35% Cracked/Heavily Damaged Plastic Screen. Missing or broken front or back covers. Missing or faulty buttons. The device has heavy cosmetic wear.
   • 50% Water Damaged but still powers on.
   • 75% Bad cracks, LCD damage, Smashed Glass Screen, Faulty Components, No Wifi, No Service Fault, No CE Mark
   • 100% Checkmend or Mobicode Blocked, stolen or fake items. Doesn't power on. Previous repair attempts made to the phone

   Please be aware that you should not send in your accessories to us with your device, any accessories received will be disposed of and it is not possible for these to be returned or replaced.

   When we have inspected your Goods we will then email you an amended Trade-In Quote notifying you of the issues, the description difference and any resulting price difference. You will then have the option to accept or decline the amended Trade-In Quote within 48 hours.

   If you accept the amended Trade-In Quote, we will process the Trade-in as above. If you do not respond to an amended Trade-In Quote within 48 hours then we will process the Trade-In to initiate payment. At this point the transaction is complete and non-negotiable, and it is not possible to amend the Trade-In Quote nor return Goods.

   If the amended Trade-In Quote is declined, the value of the Goods will be reassessed by one of our senior engineers and a further email sent to you with their final decision.

   If at that point you are still not in agreement with the amended Trade-In Quote you may have the Goods returned to you free of charge.

7. The Goods are genuine as represented and are not counterfeit, stolen, adapted or in any way infringing of any other party's legal rights; and
8. The Goods are genuine as represented and are not counterfeit, checkmend or mobicode blocked, adapted or in any way infringing of any other party's legal rights; and

2. Your Representations and Warranties

a) You represent and warrant to us that:

i) You are aged eighteen or above;

ii) You own the Goods you are sending to us for sale and have the right to sell them;

iii) The Goods are genuine as represented and are not counterfeit, stolen, adapted or in any way infringing of any other party's legal rights; and

iv) the description of the Goods is truthful, accurate and complete.

v) the Goods have not previously been involved in an insurance claim. All IMEI's of Goods will be validated against an international database for Mobile Phone insurance claims.

3. Title and Risk of Loss

a) Risk of loss in the Goods remains with you until the Goods are received by us, at which point risk of loss immediately transfers to us.

b) Title in the Goods remains with you until we have inspected the Goods and have initiated payment to you, at which point title immediately transfers to us.

c) Your goods are insured in transit up to the value of £100 either by our DPD collection, DPD drop off or Royal Mail drop off service.

d) You must only place one mobile phone per shipment. Failure to do so will void your goods in transit insurance.

e) If your items are worth more than £100, we recommend sending them via Royal Mail Special Delivery at your local post office.

f) All claims for loss or damage must be done so by email to [email protected] within 48 hours of the package being delivered to ourselves.

g) All claims for loss or damage will be passed to the carrier that you have opted to send your Goods via. Claims usually take 3 to 5 working days to process but in some cases can take up to 8 weeks to complete.

h) Any carrier insurance claims deemed as fraudulent will be null and void. Such claims maybe shared with insurance companies along with the police / anti-fraud agencies.

i) For any DPD collections, it is your responsibility to ensure the driver seals the collection bag in front of you. We will not accept claims for loss when this has not happened.

4. Breach

a) We may in our sole discretion immediately terminate the Services, and/or refuse to provide future Services to you if:

i) You breach these Terms or the terms of the Privacy Policy;

ii) We are unable to verify or authenticate any information provided by you;

iii) We believe that your actions may cause financial loss or legal liability to us; or

iv) We have reasonable grounds to suspect that you have engaged in fraudulent activity in connection with the Goods.

5. Indemnity

You will indemnify us against any losses arising out of your breach of these Terms, the law or the rights of any third party.

6. Disclaimer

Whilst we use our best endeavours to ensure that the Website is available, we are unable to guarantee uninterrupted availability. We may alter the content on the Website, the Services and these Terms and Conditions of Use at any time. The Company and our authorised agents, representatives and employees provide our services "as is" and without any warranty, condition or representation as to the Services, of any kind, express, implied or statutory. IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL EXEMPLARY, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES arising out of these Terms. Our aggregate liability and the liability of our authorised agents, representatives and employees to you or any third parties in any circumstance is limited to the greater of (A) the estimated value of the applicable Goods as stated in the Trade-In Quote or (B) GBP5.

7. General

a) These Terms apply to the Services and to all your activity on the Website.

b) These Terms will continue in full force until all the Services performed by the Company in relation to the Goods are complete.

c) These Terms may be terminated by the Company without notice for any reason or no reason, at any time.

d) These Terms will be governed in all respects by the laws of England and Wales.

e) All notices or requests pertaining to these Terms should made by email, if from you to us to [email protected] and if from us to you, to the email address provided by you to us in the Customer Receipt.

f) No failure by either party to require performance by the other party of any provision of these Terms will affect the full right to require such performance at any time thereafter;

g) No waiver by either party of a breach of any provision of these Terms will be taken or held to be a waiver of the provision itself.

h) In the event that any provision of these Terms will be unenforceable or invalid this will not affect the enforceability or validity of the Terms as a whole.

i) These Terms constitute the entire agreement between the parties with respect to the Services.